A virtual receptionist at your service; play custom greeting files, text-to-speech and present
options to callers to connect to users, call queues voicemail and more with advanced scheduling
Apps are included with all our plans for Android, iPhone, Mac & PC. Also, we provide SIP Trunking for SIP & Skype for
Business Servers, Cisco, Polycom & Grandstream phones and headsets.
Receive and make calls in over 60 countries. Instantly provision or port in local and toll free
numbers. Fully customize routing to users, call queues, IVRs, servers and more.
Innovative call recording add-on service that can be used to automatically record and store calls
for playback. Optionally receive an email with call details and a copy of the recorded calls.
No more busy tones with our modern eFax capabilities! Buy or transfer your number to Circuit ID to
send and receive faxes via email and online. Only available in the US.
There are multiple ways to send and receive SMS messages with Circuit ID that includes smartphones
and tablets, our online management portal, via email, and/or through our API.
Powerful LTE Advanced Network; ideal for video calls, collaboration, downloads, streaming and more.
Pooled data for up to 100 devices; only available in the US.
Buy Office 365 and Azure Cloud Services from Circuit ID™, a Microsoft Tier-1 CSP Partner and
Certified Skype for Business SIP Trunking Provider. Save by bundling with other services.
Reporting & Monitoring
Understand the trends of your business and ensure callers are receiving the highest quality of
service with call monitoring and reports. Access detailed call reports at the touch of your
Voicemail to Email
Never miss a call again with next generation voicemail features. Route calls from IVRs, Call Queues
and inbound rules to voicemail and receive a playable copy via email.
A global robust call center solution that organizes incoming calls and pushes them onto available
agents. Instant detailed Call Analysis Report detailing agents call activity.
Keyword Call Monitoring
Configure rules that automatic track and alert you based on keywords in phone conversations. Receive
detailed keyword information with a downloadable recorded file via email.
Create text-to-speech or MP3 phone announcements that can be played to callers via an inbound phone
rule that is fully customizable. Select from multiple text-to-speech voices.
Automatic Speech Recognition
Circuit ID's Automatic Speech Recognition feature recognizes voice commands and executes pre-defined
actions based on rules you setup. Also, use ASR to lookup users in a directory.
Create Virtual extensions that can route callers to users, conference rooms, call queues, voicemail,
play announcements, IVRs, external numbers or route to an inbound rule.
Create global or group-based company directories that contain users within your organization and
make searchable to callers. Optionally attach to IVRs to enable Dial-by-name and Dial-by-extension.
An advanced call routing feature that allow you to route calls based on pre-defined rules &
schedules. Also, use inbound rules to create a disaster recovery solution to failover calls.
Establish a direct connection from on-premise, in cloud, or datacenter to Circuit ID™ and
enable low latency communication features wherever you, your workers, or devices are, at any time