Global Phone System

Voice, Video, Chat, SMS, Fax, PBX...

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Happy Customers for Nearly a Decade

Description

Global

Auto Attendant

A virtual receptionist at your service; play custom greeting files, text-to-speech and present options to callers to connect to users, call queues voicemail and more with advanced scheduling options.
Global Auto Attendant
Secure 60+ Countries

Secure

60+ Countries

Receive and make calls in over 60 countries. Instantly provision or port in local and toll free numbers. Fully customize routing to users, call queues, IVRs, servers and more.

Robust

Call Center

A global robust call center solution that organizes incoming calls and pushes them onto available agents. Instant detailed Call Analysis Report detailing agents call activity.
Robust Contact Center
Business SMS

Business

SMS

There are multiple ways to send and receive SMS messages with Circuit ID that includes smartphones and tablets, our online management portal, via email, and/or through our API.

Online

Fax

No more busy tones with our modern Fax capabilities! Buy or transfer your number to Circuit ID to send and receive faxes via email and online. Only available in the US.
Online Fax
Automatic Call Recording

Automatic

Call Recording

Innovative call recording add-on service that can be used to automatically record and store calls for playback. Optionally receive an email with call details and a copy of the recorded calls.

Manage

Voicemail to Email

Never miss a call again with next generation voicemail features. Route calls from IVRs, Call Queues and inbound rules to voicemail and receive a playable copy via email.
Voicemail to Email
Virtual Extensions

Virtual

Extensions

Create Virtual extensions that can route callers to users, conference rooms, call queues, voicemail, play announcements, IVRs, external numbers or route to an inbound rule.

Company

Directories

Create global or group-based company directories that contain users within your organization and make searchable to callers. Optionally attach to IVRs to enable Dial-by-name and Dial-by-extension.
Company Directories
Inbound & Outbound Call Rules

Inbound & Outbound

Call Rules

An advanced call routing feature that allow you to route calls based on pre-defined rules & schedules. Also, use inbound rules to create a disaster recovery solution to failover calls.

Play

Announcements

Create text-to-speech or MP3 phone announcements that can be played to callers via an inbound phone rule that is fully customizable. Select from multiple text-to-speech voices.
Play Announcements
Automatic Speech Recognition

Automatic

Speech Recognition

Circuit ID's Automatic Speech Recognition feature recognizes voice commands and executes pre-defined actions based on rules you setup. Also, use ASR to lookup users in a directory.

BYOS

Bring Your Own SIP Provider

Connect your infrastructure and route calls globally. Bring your own SIP, numbers, servers and providers.
Bring Your Own SIP Provider

Insight

Reporting & Monitoring

Understand the trends of your business and ensure callers are receiving the highest quality of service with call monitoring and reports. Access detailed call reports at the touch of your fingertips.